Settlement Service: Flexible Fund Access

Hello Clever’s Settlement Service offers instant, end-of-day, and on-demand fund access via Payments Accounts, cross-border settlement, and rolling reserves.

Hello Clever’s Settlement Service provides flexible, efficient fund access for merchants in Australia, across APAC, and for cross-border operations. Your Payments Account balance tracks incoming and pending funds in real time, giving you full visibility into your financial position at all times.

Payments Account balances

Every Hello Clever merchant account records all incoming payments against a Payments Account as soon as they are initiated.

• Real-time tracking: Transactions from all payment methods (PayID, PayTo, BSB/Account, card) appear against your Payments Account immediately, with pending card payments marked until cleared.
• Transaction status updates: The system shows when funds are cleared and available for settlement, so you always know what’s withdrawable.

Payments Account balances give you a live view of your financial position, enabling better cash flow decisions without waiting for end-of-day reports.

Settlement options in Australia

Hello Clever offers three settlement modes for Australian merchants:

Settlement Mode	Description	Best For
Instant Settlement	Funds transferred immediately via NPP upon availability	Retail, e-commerce needing fast cash flow
End-of-Day (EoD)	Daily transactions consolidated into one transfer at the end of each day, in the time zone configured on your account	Businesses preferring batch processing
On-Demand	Initiate a settlement from your Payments Account at any time	Peak periods or custom fund access schedules

Instant Settlement is available for eligible merchants. Contact Hello Clever to discuss whether your account qualifies.

Choose between End of day and On-demand yourself on the Settlement Management page, which also sets where settled funds are sent. Even on the End of day schedule, you can still request a settlement manually at any time.

Settlement in APAC

Hello Clever’s APAC settlement aligns with each country’s payment rail requirements:

• Rail-specific compliance: Settlements use each region’s local infrastructure (batch or instant) to meet local regulations.
• Interoperability: The system integrates seamlessly across APAC regions while maintaining jurisdictional compliance.

Cross-border settlement

For international operations, Hello Clever batches cross-border transactions to minimise costs and manages FX in real time:

• Batch processing: Cross-border transactions are grouped to reduce per-transaction fees.
• FX and liquidity management: Real-time exchange rates and liquidity monitoring ensure optimal conversion and timely fund availability.
• Compliance: All cross-border settlements comply with AML and CTF regulations across relevant jurisdictions.

Rolling reserve for instant refunds

Hello Clever maintains a rolling reserve to fund instant refunds without impacting your main Payments Account balance:

• Reserve allocation: The reserve is sized based on your expected transaction volume and refund rate.
• Automatic processing: Refunds are drawn from the rolling reserve automatically, reducing refund delays and improving customer satisfaction.

Integration options

You can manage settlements through the Merchant Portal or via the API:

Merchant Portal

View your Payments Account balance, initiate on-demand settlements, and monitor transaction status from the dashboard.

API Integration

Automate settlements, retrieve balance details, and integrate real-time fund tracking into your internal accounting systems.