> ## Documentation Index > Fetch the complete documentation index at: https://docs.rc.cleverhub.co/llms.txt > Use this file to discover all available pages before exploring further. # Merchant Portal Overview > Navigate the Hello Clever Merchant Portal dashboard to manage payments, balances, accounts, cashback campaigns, and your team from one place. The Hello Clever Merchant Portal is your central hub for running your business on the platform. From here you can monitor incoming and outgoing payments, manage your balances across currencies and accounts, configure cashback campaigns, and control access for your team. This page introduces the key sections of the portal and how to move between them. With **Clever Connect**, your account is organised into two account types: **Payments Accounts** (which receive and hold funds from payment activity) and **Treasury Accounts** (currency-specific accounts for holding, receiving, and moving funds). How funds are tracked across your Payments Accounts depends on your **balance model** (Aggregated or Dedicated), which is set once during onboarding. See [managing balances and accounts](/portal/balances) for the full picture. ## Dashboard layout When you log in, the left sidebar lists your accounts in two groups: * **Payments Accounts**: starting with **All Balances**, followed by each individual account (for example, *A-Minimoo*). * **Treasury Accounts**: its own **All Balances** view, followed by each Treasury Account. Below those, a **Growth Tools** section links to Clever AI, Forecaster, Customers, Analytics, Cashback Campaigns, Milestone Rewards, and Clever Shop. A badge on **Clever AI** shows how many insights are waiting for you. The top-right corner holds the **Create account** button, the **Notification Bell**, and your profile menu. A **Currency: AUD** switcher sits above the balance summary, with a **See All Currencies** link in the top-left, and **Docs**, **Support**, and **FAQs** links sit at the bottom of the sidebar. An **Ask me anything…** search bar (powered by Clever AI, currently in Beta) runs across the top of the portal, so you can ask questions about your payments, customers, and more. ### Currency switcher The **Currency: AUD** switcher (set to AUD by default) lets you view all balances, transactions, and summaries in your preferred currency, and the **See All Currencies** link shows every currency you hold. When you switch currencies, the portal remembers the account you last viewed for each currency and selects it automatically the next time you switch back (stored per device). If there is no previously selected account, your default account is selected. If you need additional currencies enabled, contact Hello Clever Support. ### Notification bell The notification bell delivers real-time alerts so you can act quickly on important events: * **Transaction updates**: recent payments, settlements, or issues needing attention. * **Platform announcements**: new features, scheduled maintenance, and support information. * **Account activity**: changes to account settings or team member actions. ## Main sections View and manage all incoming payments. Search, filter, export transaction history, generate manual payment links, and resolve disputes. Track outgoing payments, filter by status or method, initiate manual payouts, and export payout reports. Monitor available, incoming, and outgoing funds per currency and account. Manage Payments Accounts and Treasury Accounts, settle funds, top up, and move funds to your own accounts or saved recipients. Review every customer who has paid you, with lifetime volume, payment success rate, recency and tenure, and filters for first-time, repeat, and high churn risk customers. See customer and channel performance for any date range, with a **View All** drill-through from every widget into the full underlying list. Create instant cashback campaigns for in-store or online purchases, set tiered rules, schedule timing, and publish to the Hello Clever app. Invite team members, assign roles, set up two-factor authentication, and manage your API keys. Find API documentation and integration guides through the **Docs** link at the bottom of the portal. Manage your API credentials under **Authentication → Auth 2.0** in your account settings. ## Payments Accounts A **Payments Account** is a sub-account inside your merchant account that receives and holds the funds from your payment activity. You can run several Payments Accounts under the same merchant, for example, one per store, brand, or payment flow. They are listed under the **Payments Accounts** heading in the left sidebar, starting with **All Balances** and followed by each individual account. A Payments Account can represent: * **E-commerce stores**: Shopify, WooCommerce, or any online checkout. * **Physical stores**: retail locations or point-of-sale terminals. * **Integrations**: existing systems such as accounting or ERP platforms (shown in the **Integration Type** column, for example, Payment APIs, Shopify, or WooCommerce). Add a new Payments Account with the **New Payments Account** button on the All Balances screen, or the **Create account** button in the top-right corner of the portal. Select any account in the sidebar to expand its own menu: **Account Details**, **Payins**, **Payouts**, and **Request Payment**. Whether your Payments Accounts share one balance or keep separate balances depends on your **balance model**. Under the Aggregated model they share a single balance per currency; under the Dedicated model each keeps its own. See [managing balances and accounts](/portal/balances). ## Quick actions The **All Balances** screen has a row of actions above the balance summary: | Action | What it does | | ------------------------ | --------------------------------------------------------------------------------------------------------------------------- | | **Move funds** | Send funds on demand to one of your own accounts or to a saved external recipient. Replaces the former **Withdraw** action. | | **Request payment** | Create a payment link or QR code to send to a customer. | | **Request settlement** | Settle available funds out to your beneficiary bank account on demand. | | **Top up** | Add funds to an account. | | **Manage settlement** | Set how often an account settles, and where settled funds are sent. | | **New Payments Account** | Add another Payments Account. | See [moving money](/portal/balances#moving-money) for what each action does in detail. Clever Connect describes moving money with two terms: **Settlement** (moving available funds out of a Payments Account on your configured schedule) and **Account Transfer** (moving funds on demand between your Hello Clever accounts, or out to a saved recipient, via the **Move funds** button). See [moving money](/portal/balances#moving-money) for details on which term applies and when. ## Profile and account settings The profile menu provides quick access to your account settings, developer tools, and session controls. Select **View my profile** to open your full profile page, where you can review and manage your account details. ### Developer This section contains tools for managing programmatic and secure access to your account. * **Authentication**: Configure and manage authentication settings, such as API and webhook credentials and access tokens used to connect to the platform. * **IP Whitelisting**: Enable/Disable the IP Whitelisting feature, and define which IP addresses are permitted to access your account, adding an extra layer of access control and security. ### Account This section covers your users and subscription details. * **Users**: View and invite users associated with your account. * **My Subscription**: Review your current subscription plan and details. The **Custom** badge indicates your account is on a customized plan. ### Settings This section provides controls for security, preferences, and ending your session. * **Security Settings**: Adjust login preferences and set up two-factor authentication. * **Change Time Zone**: Set or update your account’s time zone so that timestamps and scheduled activities display correctly. * **Change Password**: Update your account password. * **Log out**: End your current session and sign out of the platform. ### Current Time The footer displays the current time based on your configured time zone (for example, *15:00 (GMT+10:00)*). This reflects the time zone set under **Change Time Zone**. Set up two-factor authentication (2FA) under **Account & Security** as soon as you log in for the first time. It protects your account even if your password is compromised. ## Related topics - [Managing Payouts in the Merchant Portal](/portal/payouts.md) - [Managing Payins in the Merchant Portal](/portal/payins.md) - [Cashback API Overview](/api/cashback/overview.md)