> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rc.cleverhub.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Hello Clever to Shopline

> Connect Hello Clever to Shopline to accept PayID payments, display payment logos at checkout, and process refunds directly from your Shopline Admin panel.

This page covers how to integrate Hello Clever with your Shopline store. You will configure your store’s address and currency, add Hello Clever as a payment method, customise the payment logos displayed at checkout, and learn how to initiate refunds for Hello Clever transactions.

## Requirements

Before you begin, ensure that your store is set up correctly for the Hello Clever integration.

### Store address

Your Shopline store address must match your Hello Clever account region.

1. Navigate to **Shopline Admin > Settings > Location**.
2. Under **Location details**, set the **Country/Region** to **Australia**.

### Store currency

Hello Clever currently supports **AUD (Australian Dollars)** only.

1. Navigate to **Shopline Admin > Settings > Basic settings**.
2. Under **Payment currency**, set the currency to **Australia (AUD)**.

***

## Add Hello Clever as a payment method

<Steps>
  <Step title="Contact Hello Clever Support">
    Send your store URL to the Hello Clever support team (for example, `https://my-store.myshopline.com/`). Hello Clever will enable the payment app for your store and notify you once it is ready.
  </Step>

  <Step title="Open Payment settings in Shopline Admin">
    Navigate to **Shopline Admin > Settings > Payments**.
  </Step>

  <Step title="Add Hello Clever">
    In the **Other payment methods** section, click the **Add** button. Search for **Hello Clever** and select it from the results. Click **Authorize and install** to add the app to your store.
  </Step>

  <Step title="Enter your App ID and Secret Key">
    You will be prompted to enter your **App ID** and **Secret Key**. Retrieve these credentials from the Hello Clever Merchant Portal at [merchant.helloclever.co](https://merchant.helloclever.co).
  </Step>

  <Step title="Finalise the setup">
    Click **Add** to complete the configuration. Hello Clever will now appear as a payment option at checkout for your customers.
  </Step>
</Steps>

***

## Configure payment logos at checkout

You can choose which payment method logos appear on the checkout page for Hello Clever.

<Steps>
  <Step title="Open Payment settings">
    Log in to your Shopline Admin. Navigate to **Settings > Payments** from the bottom-left corner of your dashboard.
  </Step>

  <Step title="Open the Hello Clever configuration">
    In the **Other payment methods** section, click on **Hello Clever**.
  </Step>

  <Step title="Select payment options">
    Choose the payment options you want to display to customers during checkout, such as **PayID**, **Bank Transfer**, or other supported methods.
  </Step>

  <Step title="Save your changes">
    Click **Update** and save your changes. The selected payment logos will now appear on the checkout page.
  </Step>
</Steps>

***

## Process a refund

When a customer requires a refund for a Hello Clever transaction, you initiate it directly from Shopline Admin. Refunds are processed automatically and the amount is returned to the customer within minutes.

<Warning>
  Confirm the refund amount carefully before proceeding. The refund process is automated and cannot be reversed once initiated.
</Warning>

<Steps>
  <Step title="Open the order">
    Log in to your **Shopline Admin** account and navigate to the **Orders** section. Locate the order that requires a refund and open the order details.
  </Step>

  <Step title="Enter the refund amount">
    Input the refund amount in the appropriate field.
  </Step>

  <Step title="Submit the refund">
    Click **Refund** to proceed with the transaction.
  </Step>

  <Step title="Monitor the order status">
    Once the refund is initiated, the order status will update to **Refund pending**. Because Hello Clever transfers payment funds directly to your merchant bank account, Hello Clever does not hold customer funds; the refund will be processed and delivered to the customer within minutes.
  </Step>
</Steps>


## Related topics

- [Add Hello Clever to Shopify](/integrations/shopify.md)
- [Add Hello Clever to Magento](/integrations/magento.md)
- [Add Hello Clever to Xero](/integrations/xero.md)